Three days have passed since the disaster meeting.
At the hotel's front desk, Yi Chen, clad in a black coat, is handling the checkout procedures. Lene waits on a nearby sofa, holding a warm cup of tea.
Since the hotel's inception, the checkout rate has been less than 0.01%.
Once someone becomes a guest of the hotel, they will never be able to leave—not due to the manager's restrictions—but because most people find a sense of belonging within the hotel, leaving everything else behind.
"Mr. Yi, could you please rate the hotel's service during your stay?"
Yi Chen takes the card and hesitates briefly, eventually marking it with a [7].
The manager is somewhat surprised, since previous guests have always given a perfect score, "I wonder which aspects of the hotel service are not satisfactory to Mr. Yi?"
"The existing services are good, but they lack quite a bit."
"Such as?"
