With the phone tapping in his hand, Jimmy still decided to spend more money to get it sorted. He had never rented a private jet before and didn't know how to choose, so he thought for a moment and then opened his address book, dialing the bank's number.
The voice of a customer service representative came through the phone: "Good evening, Mr. Yang, how can I assist you?"
Jimmy: "I need to urgently fly from Chicago to Palm Beach, Florida. Please book me a private jet to depart in about an hour."
Customer Service: "One moment, please."
Banks typically offer exclusive customer service or account managers for premium cardholders, providing them with professional services or other financial advice.
Jimmy had significant savings at their bank. Compared to many others who had fixed assets, Jimmy had very few fixed assets but a lot of liquid cash. Naturally, he was a high-value customer who always had a dedicated customer service representative, though he rarely used it.
