Nathan Moore's company owns many subsidiaries, and there was trouble at a hotel in H city where a single female guest complained that she was held hostage in her room for nearly 12 hours, suffering considerable mental and physical distress, and demanded an explanation from the hotel.
Not only did the female guest demand a high compensation, but she also demanded a public apology in the media.
According to the female guest, the criminal entered her room at night, tied her to a chair, held her at knife point, and stole all her belongings, leaving only the next morning...
This incident normally wouldn't need to bother the president as it could be handled by the hotel manager, but the woman's reaction was severe; after the incident, she stayed crying in the hotel lobby, wouldn't stop despite persuasion, causing some guests to cancel their reservations and even attracting many journalists, severely impacting the hotel.
