That night, Gray and Mara didn't waste any of their time.
They gathered the day's observation notes and turned them into a to-do list for Ron and the rest of Jet2's backend team.
By Thursday morning, improvements were already rolling out. They were thankful that the company was really hands-on in everything they said.
The "out of stock" fix was improved. Every category's image were now faster to load when you click on it. Even the product search was now smart enough to catch common typos.
It was something that Gray specifically requested after overhearing one customer type "tomatto" and get no results.
Alongside that, they started preparing the store itself for the official launch.
They handpicked a few of their own staff who were quick learners and patient with customers.
Those people would be assigned as the first official overseers of the online delivery app from their side. Each one went through a detailed training session on Thursday afternoon.
It was handled by Jet2.
