These complaints and reports, albeit verified as nonsense, still demand attention from Chang'an Residence.
Unregulated service? Although this bone-setting hospital is run like a private club, what He Kao saw in his on-site inspection was nothing but regularity. Could there really be someone lodging complaints?
If the leader says there's an issue, then there is, and indeed, it can be unpredictable. Competitors or just anyone with a grudge against Chang'an Residence might easily file a report without much effort.
Even if the bone-setting hospital operates very regularly, persistent complaints would still be problematic, so it's necessary to maintain relationships. For instance, the relationship between Chang'an Residence and this police officer seems well managed.
Even though they're talking behind closed doors in the office, there's no escaping Li Xiuyuan's perception. He Kao noticed it too, but hasn't realized that Chang'an Residence has already broken through Tier Three.
