Of course, this does not mean that Rice's response this time was without errors.
On the contrary, if Rice had been willing to refund part or all of the deposit to cancel orders when customers failed to pay or delayed delivery, thus avoiding conflicts with customers, it would have minimized public opinion.
Though legally speaking, Rice would suffer a loss, as indeed deposits should not be refunded.
However, when dealing with customers, being too calculative often results in greater losses.
Chen Yiyang held a meeting with executives this time and discussed this logic.
When conflicts arise with customers, the company would rather suffer losses than handle matters strictly according to the law. Customers provide profits, not enemies.
"Competition in the automotive industry is becoming increasingly fierce. Any small issue can be magnified by competitors.
